Our mission and values

We have identified core strengths and capabilities that guide our organisational design and reflect the qualities we seek in those who join us on our journey.

GTR engineer doing maintenance of a train

Our values

Dedicated to safety

Safety is the foundation on which we build our railway

Committed to customers

We keep our customers at the heart of everything we do

Working together

Creating partnerships with our customers and colleagues to build strong teams and communities

Continuous improvement

Constantly finding ways to improve how we work and innovate


We’re passionate about going the extra mile and owning our commitments

Reaching Zero Harm

Zero Harm is our health and safety ambition. We believe that all safety related accidents and operational incidents are preventable, and we’ve set ourselves an ambitious goal of halving all incidents by 2021. We’re building a strong safety culture encouraging employees to take accountability for their safety, and which will ultimately lead to zero harm for our staff and customers. We’re actively pursuing this by following three caring principles:

  • Caring for each other and our customers
  • Caring for the vulnerable
  • Caring for ourselves
GTR staff and customer