Our values

Dedicated to safety

Safety is the foundation on which we build our railway

Committed to customers

We keep our customers at the heart of everything we do

Working together

Creating partnerships with our customers and colleagues to build strong teams and communities

Continuous improvement

Constantly finding ways to improve how we work and innovate

Excellence

We’re passionate about going the extra mile and owning our commitments

Reaching Zero Harm

Zero Harm is our health and safety ambition. We believe that all safety related accidents and operational incidents are preventable, and we’ve set ourselves an ambitious goal of halving all incidents by 2021. We’re building a strong safety culture encouraging employees to take accountability for their safety, and which will ultimately lead to zero harm for our staff and customers. We’re actively pursuing this by following three caring principles:

Caring for each other and our customers
Caring for the vulnerable
Caring for ourselves

Doing business the responsible way

Sustainability

Sustainability We believe in doing business in a responsible way – serving our passengers and benefiting the communities around our stations Young people We’re helping young people from difficult backgrounds to gain skills and work experience Homelessness We support as many organisations as possible across our network that help people impacted by homelessness Mental health We want to support and promote positive mental health for all Shaping communities Our network line and stations play an active role in uniting people in local communities Environment We are committed to delivering a more sustainable way to operate our railway

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