Our Sustainability report for 2020 shows what we’re doing and outline our plans for the future. Highlights from this year’s report include:

• Operated a more reliable and punctual service than at any time in recent history, recording 94.5% PPM between April and July
• 57% increase in life saving interventions on the GTR network
• Satisfaction with trains increased by 22% on Great Northern year on year
• Delivered Caring for the Vulnerable – suicide prevention training to over 900 colleagues
• Created the largest single charging point in rail in the UK
• Contacted over 600 schools to raise awareness of danger of trespassing on the railway in lockdown
• Our engineering team are delivering a £55m train modernisation programme on 270 trains that will last five years
• Over 4,000 pairs of socks donated to homeless partners
• Donated 107 bikes to NHS workers in spring and summer
• Over 8,000 children educated in railway safety
• First train company to sign the Rough Sleeping on Rail Charter
• Wrapped three trains with a message of thanks for NHS workers

Find out more and download the full report here.