As a public authority, Thameslink Southern Great Northern Limited is subject to the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.

Anyone can ask us for recorded information we hold. We will provide the information unless a legal exemption under the Freedom of Information Act or an exception under the Environmental Information Regulations applies.

To make a request, please provide your name, a correspondence address (this can be an email address), and a clear description of the information you would like. You can send your request by email to [email protected] or by post to:

FOI team 
Waterloo General Office
2nd Floor Walker Suite
Waterloo Station
London
SE1 8SW

If you are unhappy with our response

If you are unhappy with the way we have handled your request, you can ask us to carry out an internal review. Please write to the FOI team at the address above or email [email protected].

You should request an internal review within 40 working days of receiving our response. Please explain why you are dissatisfied and any points you would like us to consider.

If you remain dissatisfied after the internal review, you have the right to complain to the Information Commissioner’s Office.